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PHP 5.2.8 or later |
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| MySQL server |
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MySQL version 5.0 or later (we recommend the very latest stable release) |
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| PHP Decoders |
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Portions of the Kayako code are encoded and require a PHP decoder in order to run. There are two available, both free. |
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Zend Optimizer version 3.3.3 or later
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ionCube Loader version 4.2.x (Higher) |
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| Web server |
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Any web server daemon - such as Apache, nginx, IIS which is fully compatible with the required PHP configuration.
- Operating System - Solaris, Linux, BSD, Windows or Mac
- GD complied with your PHP Build - Yes
- SendMail - Yes
- PHP safe mode - OFF
- The PHP function file_get_content() to be enabled
- PHP memory_limit - 32M
- PHP CURL - Yes
- Minimum Web Space - 350 mb
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| Optional Server Requirements |
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The requirements listed below are only required if you decide to use one of the following optional modules. |
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- Video Module
- Music Module
- PHP file_uploads - 1
- PHP post_max_size - 10M
- PHP max_input_time - -1
- PHP upload_max_filesize - 20M
- Short URL
- Facebook Connect
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| Apache server settings |
| If you have mod_security installed on your apache web server, mod_security must be disabled or your Kayako helpdesk files whitelisted (exempt from all mod_security rules). |
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| Apache server settings |
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sql_mode : not strict |
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| PHP cache and accelerators |
| SWIFT4 accesses many scripts spread across many files for each connection. We recommend that your web server has a PHP opcode cache, like xcache, apc or eaccelerator. We find that xcache is the easiest to install and most readily available. |
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| Web Browser Requirements |
| The requirements for a web browser depends on what theme you are using for your site. The default theme we release has been tested to work on the latest versions of all the most common web browsers (eg. Firefox, IE8, Opera, Chrome etc...). For those that use Internet Explorer must have version 7 or higher installed in order to properly use all the features provided with v2. |
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