FAQ(s)


Hotel Module

HOTEL MODULE


Do you support Multi-language ?

Yes, We understand every users needs in today's internet experience which is not powered by single language anymore. Our Travel Agent Solutions come with multi-lingual features that let you use as many languages on your website as you wish. You can add as many translated version of your website online as you like without compromising on SEO features.

Do you support arabic language and the RTL template?

Yes RTL is supported. Please check our demo by selecting S.Arab flag.

Can I run a copy of the script on two or more domains?

Unfortunately No. You are purchasing a license to use the script only on one domain. You should order an additional license for every other domain.

How difficult is it to install the software?

If you have basic experience managing a web site and understand how to use FTP and set permissions you will find the process quite easy. To install the software you simply upload the files to your server, set a few permissions, then run the installation wizard. We also offer free professional installation if you require it.

How many users can your software support?

Our accommodation booking script does not impose any limit on the number of users you can have in your community; however, please note that a growing community will always consume more resources over time.

What if I can't install Scripts myself?

If you find that the installation process is too technical for you to complete, Eicra Team can install it for you within 1 business day. Installation is $50 and available during checkout or anytime after your purchase.

Can our customer pay us through online credit card?

Yes, your potential customer can pay online. Presently we are supporting Paypal and 2Co payment gateway. We are in the process of adding more payment gateways in near futures.

Can I upgrade from Milti-User license later on ?

Yes, you can upgrade user license into enterprise license at any time. We will do this up-gradation without any data loss.

How do I join room with corresponding hotel or vice versa?

You are free to add as many rooms and hotels as you want. Since pricing demands on rooms types, we have an wonderful joining interface to join room with a hotel or vice versa which makes it simple.

How can I create room inventory and room pricing based on various hotels?

Well, the application provides a wonderful GUI allowing you managing room's inventories, booking calendar and it's pricing as you wish. There is an especial mapping interface help you indicating each rooms to belonging hotels.

Adding / Managing Rooms :
Logon to ADMIN Hotel Management Add new room section, where you can add as many rooms as you want. Furthermore, it gives you full control of adding price, inventory, booking calendar and many more. Please create as many rooms as you want keeping in mind that, these rooms will be joined to respective hotel afterwards for booking based on the settings you will be doing here.

Adding / Managing Hotels :
Logon to ADMIN Hotel Management Add new hotel / property , where you can add as many hotels as you want. While creating new hotel, you can indicate (Multi selection) the belonging rooms which was preset earlier (explained above) for better representation in frontend so that visitor to book according to availability and pricing.

Joining room to a hotel or vice versa :
If you requires to update or synchronize rooms against a hotel, You can logon to ADMIN Hotel Management Manage Room or ADMIN Hotel Management Manage hotel. Find and click the "Chain icon" link image under the "Action" on rightmost column. This interface allows you to join a room to corresponding hotel or vice versa.

You are most welcome to take a look into our demo before order.


Hotel Module

GENERAL MODULE


Can I remove the "Powered by Eicra.com" notice?

If you wish to remove the "powered by" link from one installation of Eicra's product you should purchase the copyright removal license.

Please note that this does not allow you to remove or alter the our logo in the Admin Area. You can purchase this option on checkout, or at a later time from your client area."

Can you customize this product for me?

Definitely! We provide custom development for you. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as opposed to spending the majority of our time focusing on product modifications. However, you will find that our code is of very high quality. If you really want to hire to customize the product from us, we will provide satisfactory customizing service for you according to your requirements. If you have developers team working with you, you may ask them to edit the code and customize the application for you or hire directly our developers to help with you customization. For more details please visit this page: Customized Solution

Can I suggest new features?

Absolutely, We love customer input, ideas, and suggestions. You can Submit a Ticket or our Eicra Forum

Is PHP source files are open for customisation?

The entire web application is developed under PHP MY-SQL platform using ZEND framework. Yes, it's open source but not fully. In other word, almost 90% PHP source files are open except few modules what you NEVER need to modify or deal with. For example Administrator, Licensing , protfolies etc.

We do allow 100% freedom to customize your design (layout / theme) based on your likings. Since the entire product has been develop under CMS concept , you will enjoy full freedom of changing design css, javascript, phtml, image as per desire. Furthermore you can hire any 3rd party web developer to customize the software according to your business demand.

Which are the modules that sources are not open?

There are only three modules. These are licensing, administration and Portfolio module are encoded which you don't need to worry about. In the real business word, you never need to changes or customize this source because it is directly related with core architecture having no effect on frontend or business logic.

If you are programmer or hire a programmer, feel free to customize the PHP code to achieve desire goal. For any assistance, please open support ticket to helpdesk for assistance.

Is the license a life time license? Do I have to pay any additional fees?

The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software.

Please note that this does not allow you to remove or alter the our logo in the Admin Area. You can purchase this option on checkout, or at a later time from your client area."

Can you install this product for me ?

Our Script installation wizard gets you up and running quickly through Step by Step Instructions.

While it's easy enough to set up yourself, if you would prefer us for professional installation and configured by our developers, you can order our "Installation Service" when you purchase the product and we will install the script for you. If you want us to install, please make sure you provide us the FTP and Mysql login credentials (Preferably hosting Control panel access). We will require the ability to remotely connect to your web server and database server."

Do you have any additional methods of payment besides credit card or PayPal?

We accept both cheque, Western Union and direct wire transfers. For more information regarding these forms of payment, please Contact Us.

I don't know anything about programming, can I still run your application?

Definitely! Our vision is to create the most effective and easy user interface script that allows you to easily install the product on your server with a few clicks and without the hassle of knowing any programming language or code!

Do you offer trial version?

No! We don't offer trial versions.

Can I host it under my server ?

Yes, you have full freedom to choose the hosting company.

Our Product runs on PHP Mysql driven servers regardless the OS environments. You are free to host this application anywhere you like. Before hosting you have to make sure the availability of following environments:

  • PHP 5.2.8 or later
  • MySQL 5.0.x
  • mod_rewrite
  • onCube Loader version 3.3.18 or later
As long as your server supports above tools, Please be rest assured that, our application will run on your platform. Off course you are most welcome to host with us As long as your server supports above tools, Please be rest assured that, our application will run on your platform. Off course you are most welcome to host with us

How do I receive the product after my purchase?

Definitely! Upon purchase, you will receive an instant notification via email with the download details of your product, as well as access to the Eicra client area, where you can download your software.

If you have not received your email notification, please check your spam filter or spam software has not filtered or deleted the email.

Do I need root access to install this?

No, you do not need root access to install any Interspire product, just FTP access.

Does the script come in any other languages?

This application comes with English only by default. However, we include all of the language used on the system in a single language pack, which makes translation very simple. In addition, you can find third party language packs on our third party plugins page.

Can the script be translated into another language?

Yes, very easily! We include all of the language used on the system in a single language pack, which makes translation very simple. For more information about how to translate this script, refer to this documentation article.

Is my billing information kept private when I purchase?

Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via 2checkout's secure payment gateway.

Can I get a custom quote on bulk license purchasing?

Yes, we can provide substantial discounts for multiple (above 05) license purchasing. Please contact us using the contact form with information on how many licenses you're interested in purchasing and whether you are purchasing on behalf of a web development firm. We will respond promptly with a price quote.

I want to purchase more than five licenses. Is there a discount?

Yes. We offer substantial discounts for purchases that include more than five licenses. Please contact us and let us know how many licenses you need.

Can I resell your software in my country?

Yes, we can provide substantial discounts for multiple (above 05) license purchasing. Please contact us using the contact form with information on how many licenses you're interested in purchasing and whether you are purchasing on behalf of a web development firm. We will respond promptly with a price quote.

We do offer a Reseller Program that allows certain types of companies to resell all of Eicra Web Script to their clients. If you qualify, you will receive 20% off each purchase you make on behalf of your clients. Even if you don't qualify for the Reseller Pogram, you sign up for an affiliate account you will be entitled to a 15% commission for every customer you refer to purchase our product through our website. The affiliate account signup is available here.

The support and maintenance package includes:

  1. Access to official email support.
    If you have a problem, email support@eicra.com and we will try to help you.
  2. Access to all major product versions released while the subscription is valid.
    Major versions have a two-digit release number (x.x). Thus release 3.0 is a major release, as is release 3.5. Minor versions have a release number (x.x.x). Release 3.0.1 is a minor release.
    Even when your upgrade and support package runs out, you can still upgrade minor releases for your major release.


The first year of support and maintenance package is free. When it expires and you want support, or want to upgrade to a new version, you will need to renew your subscription. Price depends upon the license you have purchased.